Our standard shipping method is UPS Ground for all domestic orders. International shipping is not available. Ground shipping is free on orders of $50 or more. Next day, second day, and other premium shipping service is available and rates are calculated using UPS standard shipping rates plus processing fees. Generally, orders ship the day the order is received if merchandise is in stock. We cannot ship to PO Boxes There are no refunds on Online orders. Merchandise may be retuned for exchage or store credit within 10 days of receipt of original order. Return Authorization must be obtained by contacting us via email at orders@industriesstationery.com describing the item(s) you wish to exchange. Damaged items may be returned for replacment or exchange with Return Authorization only. Please contact us by email at orders@industriesstationery.com describing the damage to receive authorization number. Items returned without authorizaton are subject to refusal.